Dalton Direct Flooring
Save by Buying Direct
NATION-WIDE DELIVERY
Dalton, GA
Floorcovering Capital of the World
706-581-1587
daltondirectflooring@hotmail.com
NATION-WIDE DELIVERY
We will ship our carpet, rugs and hard surfaces any where in the continental USA. Use the region map below to help you estimate the cost of shipping your flooring to you. We may select an alternate shipping method for area rugs.
Shipping Region 1: 2-3 Days (approximately $.10 sq.ft. - $.20 sq.ft.)
Shipping Region 2: 3-5 Days (approximately $.15 sq.ft. - $.25 sq.ft.)
Shipping Region 3: 4-7 Days (approximately $.25 sq.ft. - $.35 sq.ft.)
All freight is subject to a minimum charge.
Carpet ships by square yard rates as opposed to poundage rates for hard surfaces.
We make every effort to see that your order will be shipped by the most reputable and economical carrier that delivers in your area. Once your order arrives at your local distribution center, the carrier will give you a 24 to 48 hour advanced call to schedule delivery. Please insure that you can receive your order from the delivery truck.
All Shipments are FOB Dalton, Georgia (i.e. customer is responsible for all freight cost) unless arranged differently with your sales representative. Freight quotes are available upon request and valid for two weeks from the time given. We take an image of every order loaded on a freight truck for quality control. Any damage done to the material from shipping must be documented and a claim filed with the carrier. We will be happy to assist the customer in filing the claim in the unlikely case this happens.
Please Note: All shipping and freight estimates are subject to change but the customer will be notified if this is the case. All items are 1st quality with warranty unless otherwise stated!
Most orders will be shipped from 24-48 hours from the time the order is placed. Business days do not include Saturday or Sunday. You should place your order as soon as you are sure of quantity needed. Since we are the manufacturer there is no charge for stocking your inventory. But you should be aware that orders cancelled after we have shipped the items from our warehouse are subject to our restocking policy.
Once an order has been delivered and accepted, you assume all responsibility for the flooring. Please take all necessary precautions in storing until you are ready for installation. Please feel free to call our staff if you or the installer have any questions prior to preparing or cutting the floor covering. Once the flooring has been cut, we are unable to accept a return. Claims for visible defects or damage must be noted at time of receipt. Please inspect packages carefully. Once you sign for your order free and clear, all claims for damage must be filed by you. If more product is needed because of damage not noted on the delivery receipt, you must purchase the additional material and get payment for the damaged goods from the freight carrier. Do not refuse a shipment because of damage. Most damage is minimal. Once the damage is noted, we can send out replacement product immediately and not delay your project.
A 25% restocking fee will be charged on all shipped canceled orders. If an order has already shipped, the customer is responsible for incurred charges to ship to and from Dalton Direct Flooring. No returns of opened cartons. A 35% restocking fee if the order is signed for and the cartons are to be returned.
To return any item you must have confirmation and approval from your salesperson in writing/e-mail from Dalton Direct Flooring. Items returned without authorization will be refused and no credit or refund given. There will be no credits or refunds allowed for refused shipments without obtaining this authorization. This policy is strictly enforced. Returns must be damage free and in the condition and original packages as shipped.
Our company does not install floor covering nor do we contract with anyone who does. If Dalton Direct Flooring provides phone numbers for local installers it is solely the responsibility of the consumer to verify references and any insurance issues. Since we are not in your home or business actually measuring for floor covering, we can only provide an estimate based on your measurements. Floor covering should only be ordered in the quantity your installer has determined. Responsibility for shortages and consequential damages caused by shortages lies with the consumer. Responsibility for ordering too much is 100% the customer's responsibility since we did not measure the job.
For defects discovered prior to installation, we will require only a digital image via email or an actual sample swatch clearly showing the defect. Once the determination of the material is defective we will either 1) immediately issue a replacement if available once the material is on its way back to our warehouse by our designated carrier or 2) issue you a complete refund including incurred freight charges once the material is received in our warehouse in the condition as it was shipped (wrapped and unaltered). Monetary considerations for consequential damages or inconvenience are not allowed.
Defects found after installation follow various policies depending on the defect. But in general you will probably be required to get an inspection by a Certified Inspector. This is only when the defect is a possible installer error. If the problem turns out to be a manufacturing defect, you will be refunded the cost of the inspection. We will offer replacement material or a monetary adjustment if you desire. Claims for shortages must be made within 30 days of delivery. Claims for concealed damage must be made by the individual freight company’s timeline. For most freight companies it is 15 days after delivery. Claims for material shortage must be made before any cuts are made or before any other of our product is installed.
If an order is cancelled and a refund is warranted, we will do this in a timely manner. Refunds are made after deducting any restocking fees, credit card fees, or freight charges if applicable. No refunds will be issued until the flooring is received back in our warehouse in the condition as it was when shipped. Refunds will be issued in the form we received the original payment. We require approximately 4 days from the time the flooring is back in the warehouse to process refunds.
Cutting or installing the material is your acceptance of approval. Refunds for altered material are not allowed for wrong color, wrong item, wrong size, or for clearly visible defects once the material is cut or installed. Selective installation of damaged or defective material is strictly prohibited unless approved by Dalton Direct Flooring in writing via email or U.S. mail.
Payment in full is required to have any order shipped. There are no exceptions to this policy. Once payment is received by Dalton Direct Flooring, the order will be processed. In most cases, orders will ship within 2 business days after an order is placed. Please be advised that during peak times there can be delays.
If you have a question about any of these policies please call us and we will clarify any detail.