Call us - Our sales and service team is ready to place your order over the phone. We do not work on commission, so you will never be pressured. You can reach us 706-581-1587 Mon - Fri 9 a.m. - 7 p.m. EST.
Occassionally, we get busy and your phone call will roll over into voice mail. Leave your contact information and we will get back with you shortly.
We strive to do our best to ensure you are 100% satisfied with your new flooring. We’re a phone call or an email away to help you get the best price.
Request a quote with style name of product, amount of material you will be ordering, and contact information if you a looking for a better price.
We will ship our carpet, rugs and hard surfaces any where in the continental USA. Use the region map below to help you estimate the cost of shipping your flooring to you. We may select an alternate shipping method for area rugs.
Shipping Region 1: 2-3 Days (approximately $.50 sq. yard - $.80 sq. yard)
Shipping Region 2: 3-5 Days (approximately $.85 sq. yard - $1.25 sq. yard)
Shipping Region 3: 4-7 Days (approximately $1.00 sq. yard - $1.75 sq. yard)
All freight is subject to a minimum charge.
In the carpet industry we ship by square yard rates as opposed to poundage rates found in other industries.
We make every effort to see that your order will be shipped by the most reputable and economical carrier that delivers in your area. Once your order arrives at your local distribution center, the carrier will give you a 24 to 48 hour advanced call to schedule delivery. Please insure that you can receive your carpet from the delivery truck.
All Shipments are FOB Dalton, Georgia (i.e. customer is responsible for all freight cost) unless arranged differently with your sales representative. Freight quotes are available upon request and only valid for 48 hours from the time given. No claims on prepaid freight will be honored unless customer has a signed bill of lading stating Carpet & Rug Source LLC will be responsible for pre-paying the freight charges.
Please Note: All shipping and freight estimates are subject to change without notice. All items are 1st quality with warranty unless otherwise stated!
Most orders can be expected to be delivered within 7-10 business days from the time the order is placed. Business days do not include Saturday or Sunday. You should place your order as soon as you are sure of quantity needed. Since we are the manufacturer there is no charge for stocking your inventory. But you should be aware that orders cancelled after we have shipped the items from our warehouse are subject to our restocking policy.
Once an order has been delivered and accepted, you assume all responsibility for the flooring. Please take all necessary precautions in storing until you are ready for installation. Please feel free to call our staff if you or the installer have any questions prior to preparing or cutting the floor covering. Once the flooring has been cut, we are unable to accept a return. Claims for visible defects or damage must be noted at time of receipt. Please inspect packages carefully. Once you sign for your order free and clear, all claims for damage must be filed by you. If more product is needed because of damage not noted on the delivery receipt, you must purchase the additional material and get payment for the damaged goods from the freight carrier. Do not refuse a shipment because of damage. Most damage is minimal. Once the damage is noted, we can send out replacement product immediately and not delay your project.
A 20% restocking fee will be charged on all canceled orders. If an order has already shipped, the customer is responsible for incurred charges to ship to and from Hardwoods of Dalton Inc. dba Dalton Direct Flooring.
To return any item you must have confirmation and approval from your salesperson in writing/e-mail from Hardwoods of Dalton Inc. dba Dalton Direct Flooring. Items returned without authorization will be refused and no credit or refund given. There will be no credits or refunds allowed for refused shipments without obtaining this authorization. This policy is strictly enforced. Returns must be damage free and in the condition and original packages as shipped.
Our company does not install floor covering nor do we contract with anyone who does. If Hardwoods of Dalton Inc. dba Dalton Direct Flooring provides phone numbers for local installers it is solely the responsibility of the consumer to verify references and any insurance issues. Since we are not in your home or business actually measuring for floor covering, we can only provide an estimate based on your measurements. Floor covering should only be ordered in the quantity your installer has determined. Responsibility for shortages and consequential damages caused by shortages lies with the consumer. Pattern repeats that are necessary in some floor coverings should be determined by the installer before ordering.
For defects discovered prior to installation, we will require only a digital image via email or an actual sample swatch clearly showing the defect. Once the determination of the material is defective we will either 1) immediately issue a replacement if available once the material is on its way back to our warehouse by our designated carrier or 2) issue you a complete refund including incurred freight charges once the material is received in our warehouse in the condition as it was shipped (wrapped and unaltered). Monetary considerations for consequential damages or inconvenience are not allowed.
Defects found after installation follow various policies depending on the defect. But in general you will probably be required to get an inspection by a Certified Inspector. This is only when the defect is a possible installer error. If the problem turns out to be a manufacturing defect, you will be refunded the cost of the inspection. We will offer replacement material or a monetary adjustment if you desire. Claims for shortages must be made within 30 days of delivery. Claims for concealed damage must be made by the individual freight company’s timeline. For most freight companies it is 15 days after delivery. Claims for material shortage must be made before any cuts are made or before any other of our product is installed.
If an order is cancelled and a refund is warranted, we will do this in a timely manner. Refunds are made after deducting any restocking fees or freight charges if applicable. No refunds will be issued until the flooring is received back in our warehouse in the condition as it was when shipped. Refunds will be issued in the form we received the original payment. We require approximately 4 days from the time the flooring is back in the warehouse to process refunds.
Cutting or installing the material is your acceptance of approval. Refunds for altered material are not allowed for wrong color, wrong item, wrong size, or for clearly visible defects once the material is cut or installed. Selective installation of damaged or defective material is strictly prohibited unless approved by Hardwoods of Dalton Inc. dba Dalton Direct Flooring in writing via email or U.S. mail.
Payment in full is required to have any order shipped. There are no exceptions to this policy. Once payment is received by Hardwoods of Dalton Inc. dba Dalton Direct Flooring, the order will be processed. In most cases, orders can ship within 3 business days after an order is placed. Please be advised that during peak times, such as the winter holidays, there can be delays due to short staffing.
If you have a question about any of these policies please call us and we will clarify any detail.